How it works!
Service Contract & Feedback System
'Highly Recommended'

• Service provider initiates service contract.
• Contract code is emailed to customer.
• Customer logs into “my contracts” using their email and contract code, customer can either accept or decline contract. Contract is read only, no changes can be made. Customer can only accept or declined.
• If and only if customer accepts contract, can feedback be left on service provider.
• Service provider is able to respond to feedback.

Step 1. Service provider initiates contract

Service provider initiates service contract & contract code is emailed to customer. Once contract is submitted, it is locked and no changes can be made. Contract at this time can be viewed by the service provider, but will stay in a pending state until customer either accepts or declines contract. If contract is declined, it will be deleted from system.

(Service Provider’s information is automatically filled, and is not able to be changed. Service Provider chooses county of where work will be performed at top drop down box. Service Provider than enters customers full name, phone number, email address, home or work address, city, state, and zip. The date for the contract being created is automatically filled. Service Provider than explains service to be performed.)

(Service Provider fills in amount that will be charged. Will be a dollar amount or a percentage (a realtor would use a percentage). Service Provider than chooses date for when service will be performed on or by.)

(Service Provider than checks box, which states they agree to the terms of the service contract. The customers box stays in a pending state. Contract is in pending status until customer agrees by checking box. Service Provider than clicks submit, and a contract code is emailed to customer’s email.)

Step 2. Contract code is email to customer for approval

Customer receives contract code via email. Customer logs into the “my contracts” section at LaborTrader.com using their email and contract code. Customer can accept contract(s) by checking acceptance box, stating customer agrees to the terms of the service contract. Customer may also decline. If contract is declined it is deleted from system. If accepted contract is stored for 12 months from submission, and is only able to be viewed or printed by customer and service provider.

(Customer receives contract code via email. Customer logs into “my contracts” by using their email and contract code.)

(Customer is now viewing their “my contracts” page. Showing service contract in a pending status. Customer clicks on view to review contract and either accept or decline “clicking decline will delete contract from system”.)

(Customer checks box and clicks “Agree and Submit” agreeing to the terms. The customer is now able to leave feedback on their service provider.)

Step 3. Customer is able to leave feedback on service provider

Once contract is accepted by customer, customer is able to leave feedback on service provider. Customer can rate service provider’s price, quality, and timeliness, along with a 250 word explanation about service. Customer is kept anonymous. Customer’s personal information is not displayed nor stored by LaborTrader.com. The only information that is stored would be the contract that only the two contractual parties and LaborTrader.com have access to. It is important that the service contract & feedback system is used, this provides quality ratings of the service providers, as well securing both parties agreement.

(Customer can now click on “Leave Feedback”)

(Customer rates Service Provider by price, quality, and timeliness. Customer is also able to leave comments. All information is displayed on the Report Card.)

Step 4. Service provider is able to respond to customer’s feedback

Once feedback from the customer is submitted, the service provider is able to respond to feedback in 250 words or less.

(Service provider responds to customer’s feedback.)

Step 5. Accepted contract is stored & able to be retrieved for 12 months

Service contract is stored in “my contracts” for 12 months from submission. Service provider and customer may view or print contract at anytime within 12 months of submission. Customers can retrieve contract by going to “my contracts” and using their email and contract code, if customer forgets their contract code, they can click lost contract code and their code will instantly be email to them. Customer will have the same contract code for all past and future contracts. LaborTrader.com the service provider & the customer are the only parties that have access to the private archived contracts. They are unable to be retrieved or viewed by any other source.